Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: nrgymover on August 10, 2015, 01:25:16 PM

Title: Mitel 5000 - Call Reporting - last 3 months
Post by: nrgymover on August 10, 2015, 01:25:16 PM

hello,

Using Mitel 5000, is there a way to find out every call that came in to the front desk phone for the last 3 months?  Is there some type of call reporting feature within the System Administration & Diagnostics area?

Thanks.

Patrick

Title: Re: Mitel 5000 - Call Reporting - last 3 months
Post by: Tech Electronics on August 10, 2015, 01:58:54 PM

nrgymover,

There is a reporting system in certain versions of the System Administration and Diagnostics area, but it most likely will not go back that far.

Thanks,

TE

Title: Re: Mitel 5000 - Call Reporting - last 3 months
Post by: nrgymover on August 10, 2015, 02:19:49 PM

TE, how about 1 week?  do you know how I would go about doing this?  is it in the System Commands area?  if you could give me more detail this would really help me out.  thank you.

Title: Re: Mitel 5000 - Call Reporting - last 3 months
Post by: Tech Electronics on August 10, 2015, 02:39:13 PM

nrgymover,

1 week is normally not a problem unless your site gets a lot of calls; like a call center.

Look at the picture I have attached and maybe that will make more sense. The reporting tab is to the far right when you are connected to the system. If you don't have that tab then you will need to upgrade your System and System Administration and Diagnostics in order to get it. I believe this functionality started at about version 5.0 and had added features since then.

Thanks,

TE

Title: Re: Mitel 5000 - Call Reporting - last 3 months
Post by: nrgymover on August 17, 2015, 11:26:49 AM

Thanks TE.