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Mitel Forums => Mitel Software Applications => Topic started by: johnp on August 05, 2015, 08:44:54 AM

Title: MiCollab and Active Directory
Post by: johnp on August 05, 2015, 08:44:54 AM

I haven't done an active directory integration yet and had a question about reassigning phones. Is is possible via AD or once created in the MAS would you need to delete the user(s) and resync?

Thanks for any insight.

Title: Re: MiCollab and Active Directory
Post by: irongladiator on August 05, 2015, 11:44:38 AM

Quote from: johnp on August 05, 2015, 08:44:54 AM

I haven't done an active directory integration yet and had a question about reassigning phones. Is is possible via AD or once created in the MAS would you need to delete the user(s) and resync?

Thanks for any insight.

johnp,
Actually did two of these yesterday, my scenario may be a bit different than yours but one of our customers employees got married and thus their last name changed. The MAS we have is integrated into their AD, all their IT guy had to do was a name change on his end in AD and I resync'd and all was good. I thought I was in for a mess but nope.  :)

Thanks,
-Iron

Title: Re: MiCollab and Active Directory
Post by: johnp on August 05, 2015, 12:43:09 PM

My scenario is different, customer is trying to swap phones and says he sees the change in AD but not in MAS.

From the install guide:

Ensure telephony fields on the directory server and MiCollab database remain in sync, Data
mismatches that occur between telephony fields are not sent to the Managed Detained
Queue because they cannot be reconciled from MiCollab. The following telephony fields
are ignored during a synchronization update: Home Element, Mobile Phone Directory Number;
Primary Phone Directory Number and Secondary Phone Directory Number:

From reading this I wouldn't think you could swap an extension, hence my question

Title: Re: MiCollab and Active Directory
Post by: irongladiator on August 05, 2015, 01:33:27 PM

Quote from: johnp on August 05, 2015, 12:43:09 PM

My scenario is different, customer is trying to swap phones and says he sees the change in AD but not in MAS.

From the install guide:

Ensure telephony fields on the directory server and MiCollab database remain in sync, Data
mismatches that occur between telephony fields are not sent to the Managed Detained
Queue because they cannot be reconciled from MiCollab. The following telephony fields
are ignored during a synchronization update: Home Element, Mobile Phone Directory Number;
Primary Phone Directory Number and Secondary Phone Directory Number:

From reading this I wouldn't think you could swap an extension, hence my question

johnp,
Yep, that's a way different scenario than what I had. And as such probably requires different steps. I agree with you though, whereby I would also think that after reading that, you couldn't simply swap the extension. Sorry I wasn't much help.  :(

Thanks,
-Iron

Title: Re: MiCollab and Active Directory
Post by: johnp on August 05, 2015, 06:10:37 PM

Thanks for replying, at least I know you can do a name change :-)