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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: hsearson on March 22, 2010, 10:22:45 AM

Title: 3300 MCD Group Listen
Post by: hsearson on March 22, 2010, 10:22:45 AM

Read through the help files and there are no special programming requirements to use this feature but for some reason it is not working on our 5240's.  There are no override conditions or class of services enabled.

Can someone give me any advice on group listen with a 3300/MCD?

Title: Re: 3300 MCD Group Listen
Post by: v2win on March 22, 2010, 02:20:34 PM

Does it work on other models of phones?

I tested it here on a 5220 and it works ok

Here is what I did

1. make a call on the handset to another party
2. press the group listen key I can hear the conversation on bith the handset and speaker.

Title: Re: 3300 MCD Group Listen
Post by: hsearson on April 06, 2010, 08:24:02 AM

The problem was Auto Answer. When that option is turned on group listen will not work.