Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: MMarble on July 30, 2015, 12:21:06 PM

Title: Mystery Messages
Post by: MMarble on July 30, 2015, 12:21:06 PM

Somehow, callers have been leaving messages on our 900 system administrator voicemail account.  I have no idea how this could be happening.  Any clues?

Title: Re: Mystery Messages
Post by: IPInstaller on July 30, 2015, 12:28:14 PM

Do you have a DDI pointing to 2500/Voicemail?

I'd check that first.

Title: Re: Mystery Messages
Post by: DND ON on July 30, 2015, 02:40:59 PM

Is the mailbox flagged as unlisted? Callers could be finding it in the directory, and "admin" sounds like a good place to leave messages.

Title: Re: Mystery Messages
Post by: Tech Electronics on July 30, 2015, 03:06:38 PM

MMarble,

Make sure that the flag Designate This Mailbox for Play-Only is set to Yes.

Voice Processor > Devices > Mailboxes > 900: Designate This Mailbox for Play-Only: Yes

That way they won't be able to leave messages if they get there.

Also you may want to hide it from people using that are using the Directory.

Voice Processor > Devices > Mailboxes > 900 > Directory Information: Unlisted: Yes

Thanks,

TE

Title: Re: Mystery Messages
Post by: MMarble on July 31, 2015, 11:23:08 AM

Thanks so much for the feedback. :) I've changed the "Designate This Mailbox for Play-Only" setting and unlisted the mailbox in the directory.  There haven't been any additional messages since last night. ;D