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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: irongladiator on July 29, 2015, 12:43:36 PM

Title: Silent Monitoring Constraints
Post by: irongladiator on July 29, 2015, 12:43:36 PM: Hello Fellow Mitel Techs,
I was curious if anyone here knew where to look to find out what the 3300's Silent Monitoring constraints were the only thing I could find was related to "Conference Circuits" which I know is a factor in the Mitel 5000. We had a customer who has a user that said they could not Silent Monitor an extension. they had the right CoS and button configuration and I was able to test it and the user in question and did indeed work. My thought was that something system limiting was holding it up at that particular time and making it not work. Any info appreciated.

System is: 7.0 SP1 PR1

Thanks,
-Iron
Title: Re: Silent Monitoring Constraints
Post by: x-man on July 29, 2015, 01:30:49 PM: help file under Silent Monitor/Whisper Coach. rathere large to copy but put in monitor in the search and its the second one down.
Title: Re: Silent Monitoring Constraints
Post by: irongladiator on July 29, 2015, 01:34:14 PM: Quote from: x-man on July 29, 2015, 01:30:49 PM
help file under Silent Monitor/Whisper Coach. rathere large to copy but put in monitor in the search and its the second one down.

x-man,
Thanks was just about to reply that what you suggested is what I did. yeah a boat load of info. Do we know how many "Conference Resources/Circuits" are on any one Mitel 3300? (Are they licensable?) if merged with another MCD, can you combine them?

Thanks,
-Iron
Title: Re: Silent Monitoring Constraints
Post by: x-man on July 29, 2015, 01:50:26 PM: Are they listed in the flx resources form?(don't really know)
Title: Re: Silent Monitoring Constraints
Post by: sarond on July 29, 2015, 06:39:34 PM: Attached is snippet on conference limits.
From the help files.
Title: Re: Silent Monitoring Constraints
Post by: x-man on July 30, 2015, 04:01:39 AM: Just a thought. I got caught out by the restriction that you can only monitor a prime line; so you can't monitor a multicall key. That is as I understand it. There was something else about transferred calls as well IIRC; soft hold calls cannot be monitored. Sorry its a bit vague, only ever set it up once and it was not a success in overall terms.
Title: Re: Silent Monitoring Constraints
Post by: irongladiator on August 05, 2015, 06:30:51 PM: Quote from: sarond on July 29, 2015, 06:39:34 PM
Attached is snippet on conference limits.
From the help files.

sarond,
Thanks! That's what I seen too. I always forget to check out those help files.

;)

Thanks,
-Iron