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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: irongladiator on July 23, 2015, 06:08:34 PM

Title: Disable - Emergency Call Emails
Post by: irongladiator on July 23, 2015, 06:08:34 PM

Hello fellow Mitel Techs,
Does anyone know of a way to disable "Emergency Call Made from extension...." emails? (see below for the email format)

(http://i583.photobucket.com/albums/ss280/2005_KJ_Owner/5000%20-%20Emergency%20Email.jpg)

Any info appreciated.

Thanks,
-Iron

Title: Re: Disable - Emergency Call Emails
Post by: Tech Electronics on July 23, 2015, 06:19:18 PM

irongladiator,

I am not sure if you are talking about the System Health Report or the System Alarm Notification; most likely the later.

Try looking under the System Administration and Diagnostics  tool for the System Alarm Notification when connected to the system as the user and see if that is what you are looking for.

Thanks,

TE

Title: Re: Disable - Emergency Call Emails
Post by: Tech Electronics on July 23, 2015, 06:29:59 PM

irongladiator,

Is this a person who is setup as a User and as a User is setup as an Administrator? If so they most likely turned on the ability to receive E-Mails: System > Users > {user} > Administrator-Related Information: Enable Email Alarm Notification.

If this is the case then logging in with their user account with the SAaD and unchecking the box for those types of Alarms.

Click the Help button on SAaD and then type in Managing Alarms Notification and follow along.

Thanks,

TE

Title: Re: Disable - Emergency Call Emails
Post by: irongladiator on July 23, 2015, 06:40:41 PM

Quote from: Tech Electronics on July 23, 2015, 06:29:59 PM

irongladiator,

Is this a person who is setup as a User and as a User is setup as an Administrator? If so they most likely turned on the ability to receive E-Mails: System > Users > {user} > Administrator-Related Information: Enable Email Alarm Notification.

If this is the case then logging in with their user account with the SAaD and unchecking the box for those types of Alarms.

Click the Help button on SAaD and then type in Managing Alarms Notification and follow along.

Thanks,

TE

TE,
You hit it! It was indeed: System>Users>(User)>Administrator-Related Information>Enable E-Mail Alarm Notification. (Now set to "No") Thanks a bunch!

 :)

Thanks,
-Iron

Title: Re: Disable - Emergency Call Emails
Post by: Tech Electronics on July 23, 2015, 06:50:07 PM

Irongladiator,

You do realize that it will turn off ALL notifications and not just the Emergency Call notification. Are you sure they want to turn off all of them and not just the one?

Thanks,

TE

Title: Re: Disable - Emergency Call Emails
Post by: irongladiator on July 24, 2015, 06:44:32 PM

Quote from: Tech Electronics on July 23, 2015, 06:50:07 PM

Irongladiator,

You do realize that it will turn off ALL notifications and not just the Emergency Call notification. Are you sure they want to turn off all of them and not just the one?

Thanks,

TE

TE,
Is it possible to just NOT get the Emergency Notifications?

Thanks,
-Iron

Title: Re: Disable - Emergency Call Emails
Post by: Tech Electronics on July 24, 2015, 07:29:01 PM

Irongladiator,

That may be possible if you log in with the user account and then use the SAaD program to go to the Notifications section and uncheck the ones you don't want. I have never done this myself so I am not sure that is the way to do it or if there is a way to do it at all.

Sorry,

TE