Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: bmr76 on July 20, 2015, 07:33:09 PM

Title: Is it possible to exclude users from the company directory?
Post by: bmr76 on July 20, 2015, 07:33:09 PM

We are about to implement a CRA that allows callers to search the company directory.

However, there are a few individuals who I would like to remove from being listed in the company directory. We don't want cold callers and other undesirables to be able to reach our senior management directly.

I could just remove their names, but this would cause issues elsewhere, such as how they are listed in the MiCollab chat client.

Does anyone know of a solution for this?  Thanks!

Title: Re: Is it possible to exclude users from the company directory?
Post by: DND ON on July 20, 2015, 07:54:50 PM

Flag the mailbox as unlisted.

Title: Re: Is it possible to exclude users from the company directory?
Post by: bmr76 on July 20, 2015, 08:18:17 PM

Well.. That was pretty easy.

Thanks a bunch! I'm a little embarrassed that I didn't bother look through the mailbox settings.

Very much appreciated.

Title: Re: Is it possible to exclude users from the company directory?
Post by: Tech Electronics on July 21, 2015, 05:51:26 AM

bmr76,

You will most likely want to set Private Extension and Mailbox Number along with Unlisted to Yes.

Thanks,

TE

Title: Re: Is it possible to exclude users from the company directory?
Post by: DND ON on July 21, 2015, 08:14:42 PM

Some clarification on Unlisted and Private mailboxes:

An Unlisted number will not be included in the directory, but can be dialed if the caller knows the extension number.

A Private number is included in the directory and can be dialed by a caller who knows the number, but the associated mailbox and extension number information are not available to the caller; only the name is played.