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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: MitelUK2010 on July 13, 2015, 12:59:25 PM

Title: Account code
Post by: MitelUK2010 on July 13, 2015, 12:59:25 PM

Is there a way to force an account code for inbound calls? I would like the user to be prompted to enter code before a call is routed to a NuPoint Call Director.

Title: Re: Account code
Post by: ralph on July 13, 2015, 01:35:58 PM

I suppose you could use DISA.  - not recommended - DISA is a fairly large security risk.

Why do you want to force account codes in order to hit the Call Director?

Ralph

Title: Re: Account code
Post by: MitelUK2010 on July 13, 2015, 02:41:27 PM

I was thinking that. Customer wants to authenticate prior to allowing a call to process. Sort of a private line and should only process on certain cases. Any other thoughts?

Title: Re: Account code
Post by: johnp on July 13, 2015, 06:56:27 PM

Maybe answer in a tree that limits dialing to specific key sequences before ending where it needs  to.

Title: Re: Account code
Post by: ralph on July 14, 2015, 08:17:05 AM

I'm pretty sure PrairieFyre could do that for you.

Ralph