Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: eddiehsieh on July 13, 2015, 03:20:22 AM

Title: UCA Softphone setup
Post by: eddiehsieh on July 13, 2015, 03:20:22 AM

Hi All,

I am new in Mitel and still green but got assign to set up a new site.

I am struggling to set up softphone for it to work properly.

I have set up a through MiCollab and can see it's in Muti-device User Group, but when I log on to UCA client, in Manage status I can only pick "Send my calls to: My Ring Group (Desk phone) or softephone" the softphone is not showing in My Ring Group somehow.

And when I pick send to softphone and dial in the call just drop.

I am unsure which part did I miss.....

Many thanks in advance