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Mitel Forums => Mitel Software Applications => Topic started by: mleitao on June 30, 2015, 03:37:08 PM

Title: Contact Center Management
Post by: mleitao on June 30, 2015, 03:37:08 PM

Having an issue, I've never really used CCM to pull reports, however the manager at my office is asking me for all the calls made between a certain date, for a certain employee/agent I think that I would use "Agent Group Outbound Trace" or "Agent Outbound Trace" however I get no data for either report. I can get the amount of calls made but never the inbound or outbound numbers. Has anyone ever used this tool? If so any suggestions?
Thanks MIchael

Title: Re: Contact Center Management
Post by: pkriek on July 01, 2015, 02:32:26 PM

Hi

look at the life cycle reports

Patrick

Title: Re: Contact Center Management
Post by: mleitao on July 09, 2015, 10:04:15 AM

Thanks pkriek, its what I ended up doing.
Michael