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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: BlackSunshine on June 26, 2015, 06:18:49 PM

Title: 2 extensions to 1 embedded voicemail box on 3300 7.1?
Post by: BlackSunshine on June 26, 2015, 06:18:49 PM

Is there a way to have 2 extensions go to one voicemail box on 3300 embedded voicemail? Thanks in advance

Title: Re: 2 extensions to 1 embedded voicemail box on 3300 7.1?
Post by: johnp on June 26, 2015, 09:15:57 PM

yes

Title: Re: 2 extensions to 1 embedded voicemail box on 3300 7.1?
Post by: ralph on June 27, 2015, 09:07:58 AM

Here's one way.
If your mailbox is 5555 create an ACD path of *5555.
It must be set up for calls to queue to it for 1 second.
Then interflow to VM.
Then forward any phones you want to go into the 5555 mailbox to forward to the ACD path.

I believe there are a couple of other ways also but I've used this way a couple of times.

Ralph

Title: Re: 2 extensions to 1 embedded voicemail box on 3300 7.1?
Post by: show212 on October 18, 2016, 05:26:24 PM

Sorry for bump of this old thread, but I am trying what you suggested above.

I have a ring group overflowing to an ACD Path, named the same as the VM box I'm trying to go to *XXXXX. After no answer of the Ring group it is transferred to the ACD path but instead of hitting the VM Box it hits the Auto Attendant. Any ideas?

Title: Re: 2 extensions to 1 embedded voicemail box on 3300 7.1?
Post by: ralph on October 19, 2016, 07:47:17 AM

Be sure the call ques to the ACD path for at least 1 second.
Then your mailbox must match the extension number of the ACD path.

Ralph

Title: Re: 2 extensions to 1 embedded voicemail box on 3300 7.1?
Post by: johnp on October 19, 2016, 05:10:04 PM

Shake the devil

Title: Re: 2 extensions to 1 embedded voicemail box on 3300 7.1?
Post by: show212 on October 20, 2016, 02:48:59 PM

I found another way to do this, which is actually longer but worth noting.
Ring Group Overflow to ACD Path - ACD Path Overflow to Nametag Hunt Group after .01 Seconds - Nametag Hunt Group set as Extension in VM box settings - Reroute Hunt Group 2/2/2/1/1

Ralph yours is obviously the shorter route, but both will work!

Thanks for the help!