Mitel Forums - The Unofficial Source

Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: bluewhite4 on June 23, 2015, 05:15:23 PM

Title: Single Digit Access to Voicemail
Post by: bluewhite4 on June 23, 2015, 05:15:23 PM
Been a while since I've had to work on a 200 ICP.

Customer swears up and down that could just dial 7 to reach voicemail, and sometime in the last 3 weeks it stopped working. (Been 9 months since one of my techs was onsite however.)

Any suggestions on the best way to do this? 700 is the HG for voicemail.
Title: Re: Single Digit Access to Voicemail
Post by: acejavelin on June 26, 2015, 05:36:26 PM
Best way to do this is change the Hunt group to 7, provided there are no conflicts, since the hunt group is 700 already, making the single digit 7 do the same thing is almost impossible.
Title: Re: Single Digit Access to Voicemail
Post by: bluewhite4 on August 13, 2015, 11:10:14 AM
Quote from: acejavelin on June 26, 2015, 05:36:26 PM
making the single digit 7 do the same thing is almost impossible.

This has been driving us nuts. From your reply does that mean that while not easy, it can be done?
Title: Re: Single Digit Access to Voicemail
Post by: acejavelin on August 13, 2015, 11:24:02 AM
Quote from: bluewhite4 on August 13, 2015, 11:10:14 AM
Quote from: acejavelin on June 26, 2015, 05:36:26 PM
making the single digit 7 do the same thing is almost impossible.

This has been driving us nuts. From your reply does that mean that while not easy, it can be done?
It can be done, but every other extension or  feature code must be changed first so their is nothing that begins with the digit 7, then just go into your voicemail hunt group and change the hunt group access code to 7. The difficulty of doing this would depend entirely on your existing numbering plan.