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Mitel Forums => Mitel Software Applications => Topic started by: P. Mannering on June 22, 2015, 09:32:57 AM

Title: In The Office option does not appear on Micollab Client v6.0.507.0
Post by: P. Mannering on June 22, 2015, 09:32:57 AM

A Mitel partner has recently installed at our office but a number of users do not have the "In The Office" option in the Dynamic Destinations. We have tried logging onto other PC's and the problem follows. We have tried re-installing and wiping profile but the problem persists. Any idea would be gratefully received.

Title: Re: In The Office option does not appear on Micollab Client v6.0.507.0
Post by: akuhn on June 22, 2015, 09:35:15 AM

Just for testing purposes - while not an ideal solution - can one be manually created and does it work? 

Title: Re: In The Office option does not appear on Micollab Client v6.0.507.0
Post by: P. Mannering on June 22, 2015, 09:48:50 AM

No the Manage Statuses option is greyed out also.

Title: Re: In The Office option does not appear on Micollab Client v6.0.507.0
Post by: akuhn on June 22, 2015, 09:51:48 AM

Ok.  That's a bigger issue than a particular status not showing up.

Couple of other questions - was this an upgrade from an earlier instance?  Or is this a brand new installation?  The reason I ask is to make sure that the user is setup in the MAS (although I guess they wouldn't be able to login).

And instead of a re-install, have you actually UNinstalled and resinstalled?  I saw you mentioned about wiping a profile, but I'm not familiar with that.

Title: Re: In The Office option does not appear on Micollab Client v6.0.507.0
Post by: P. Mannering on June 22, 2015, 10:01:15 AM

It was a complete new installation. The problem only affects a few users. The engineer said that he had copied the profile of a user who does not have the problem. This wiped my phone details and I had to set it up again. The problem persists.

Title: Re: In The Office option does not appear on Micollab Client v6.0.507.0
Post by: akuhn on June 22, 2015, 10:12:35 AM

There are many different "profiles" in IT, so I'm not sure which profile you are speaking of.  Many times, I think of it as a Windows Profile.  Which profile are you talking about?

Since this is a brand new installation, I would double check the user settings in the MAS and make sure you have sufficient licenses for the users.

Title: Re: In The Office option does not appear on Micollab Client v6.0.507.0
Post by: P. Mannering on June 22, 2015, 10:46:43 AM

It's not a profile as such. It's the entries in the UC3....so I am told.

Title: Re: In The Office option does not appear on Micollab Client v6.0.507.0
Post by: bluewhite4 on June 22, 2015, 12:30:49 PM

Are these licensed MiCollab users or are they using the "free" license? I ask because only fully licensed users have the profile abilities.

Title: Re: In The Office option does not appear on Micollab Client v6.0.507.0
Post by: P. Mannering on June 23, 2015, 12:06:07 PM

The engineers say there are sufficient licences on the system and that I can rule out Licence based issues.

Title: Re: In The Office option does not appear on Micollab Client v6.0.507.0
Post by: bluewhite4 on June 23, 2015, 12:08:11 PM

But is there a license assigned to the user? Just because the system has enough licenses, does not automatically mean that the user was provisioned with one.