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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: catdaddyx2 on June 18, 2015, 03:28:32 PM

Title: Enhanced synchronization outside firewall
Post by: catdaddyx2 on June 18, 2015, 03:28:32 PM

We have enhanced synchronization working for the clients on the same network as the Mitel 5000. I am now trying to get it working for some users who are on another network (and another e-mail server). I've filled out the e-mail sync page with the correct server name, username, password, etc.  IMAP port 143 is open on both firewalls. The closest I'm getting is the Mitel will in fact deliver the voicemail to the recipient's inbox. But it's not synchronizing once the user has marked the mail as read or deleted it. The phone still flashes the message light and the display shows there is one new message.

The recipient's email server only has a self-signed cert on it. That is why I am using synchronization with SSL turned off (port 143). Is SSL for E-mail Server Connection required to get this to work fully? And does that require a third-party cert?

Title: Re: Enhanced synchronization outside firewall
Post by: Tech Electronics on June 18, 2015, 04:47:44 PM

catdaddyx2,

It could be that the email server is not supported for Enhanced Integration on your software version.

Thanks,

TE

Title: Re: Enhanced synchronization outside firewall
Post by: catdaddyx2 on June 19, 2015, 07:51:41 AM

It's an Exchange 2007 server.

Title: Re: Enhanced synchronization outside firewall
Post by: Tech Electronics on June 19, 2015, 09:27:18 AM

catdaddyx2,

Make sure they have the Exchange Server at its latest version as there were some issues with that server in the first couple of releases.

Thanks,

Steven