Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: XarGuy on June 18, 2015, 09:13:28 AM

Title: Dial Msg retrieval from AA
Post by: XarGuy on June 18, 2015, 09:13:28 AM

Is there any way of this being done? I keep getting invalid number and i have created an extension ID.....

Title: Re: Dial Msg retrieval from AA
Post by: DND ON on June 18, 2015, 10:26:16 AM

Why do you want to dial it remotely? Just use * for Subscriber Access.

Title: Re: Dial Msg retrieval from AA
Post by: dwayneg on June 18, 2015, 11:29:19 AM

Looks like you're asking "While in an Auto Attendant can I dial message retrieval?"  Yes you can, but look at the digit translation for your A/A.  By default retrieval comes up as 2501...bet your digit translation shows 2 as INVALID instead of COLLECTED DIGITS?

Title: Re: Dial Msg retrieval from AA
Post by: XarGuy on July 06, 2015, 09:29:54 AM

I meant from an actual AA Application, not CRA. It's for something we're developing......

Title: Re: Dial Msg retrieval from AA
Post by: dwayneg on July 06, 2015, 10:19:03 AM

In 20 years of working on this product I've never used the canned AUTO ATTENDANT option.  There's not much within it that can be programmed.  You can't even program digit translation (where calls go if you press a button), and that's usually important.  A CALL ROUTING APP can do everything A/A does, plus everything's programmable.

Title: Re: Dial Msg retrieval from AA
Post by: Tech Electronics on July 06, 2015, 03:22:51 PM

Xarguy,

I'm with Dwayneg on this one. I have only used the Auto Attendant Recall once in 20 years, but never the Auto Attendant as it isn't flexible enough to be useful.

Thanks,

TE

Title: Re: Dial Msg retrieval from AA
Post by: XarGuy on July 08, 2015, 06:55:20 AM

It wasn't my idea in the first place. It was one of our devs (who is pretty clued up with the 5000!) who was asking, i thought it was a strange request also......