Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mleitao on June 12, 2015, 10:04:20 AM
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I'm trying to setup a generic sip phone using a X-Lite client. I am able to make call inside my system and outside but I can't receive calls either from inside my system or from the outside. Has anyone ever set something like this up?
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Moving to the phone network didn't end up working, any other ideas?
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stat the extension in maintenance. I suspect you're not registered.
Check you SIP creds for the phone.
Ralph
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This is what i got back from State Extension
Hot Desk : 804 Login active at SIP
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 3 1 82 1| Superset 5020 IP |Idle | | |
1 3 1 82 2| Unassigned |Not applicable | | |
1 3 1 82 2| Alternate Codec |Out of Service | | |
----------------------------------------------------------------------------
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What do you get from a display phone when you try to call it?
Ralph
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When I call my desk extension I get the Extension followed by the directory name I used in User and Device Configuration.
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It doesn't say "out of service"?
What do you mean then that you can't call it internally?
Ralph
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No it doesn't say "Out of service" its like it knows the extension is there but its not routing to it.
If I try to call the extension, nothing happens it doesn't ring and the calling phone is silent, I don't get a RAD saying that it won't connect just silence.
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Is your Windows firewall turned on?
Not sure if that makes a diff but worth looking at.
Ralph
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I checked the firewall no dice. I'm going to check with my provider and report back.
Thanks
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Might be worth throwing this out there- I sometimes use an application called MicroSIP to test SIP extensions. I too suspect that the device is not registered, based on the stat extension showing Alternate Codec - Out of service.
My stat ext shows alternate codec: Idle
Location | Device | State | Owner | ID |Status
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1 3 11 97 1| 5330 IP |Idle | | |
1 3 11 97 2| Unassigned |Not applicable | | |
1 3 11 97 2| Alternate Codec |Idle | | |
----------------------------------------------------------------------------
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I was able to resolve this by registering to the Border Gateway, instead of the ICP. Which is sort of weird since everything inside our fw is trusted
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Hi All,
I'm running into a similar issue while attempting to configure an x-lite client on Windows 7. For the time being, I'm on the same network as all the 5330e's, so there shouldn't be any network issues.
I created a generic SIP extension 202. X-Lite appears to be connected, and can make outbound calls to extensions as well as to outside lines. The issue I have is that when 202 is called from an extension, nothing happens for a while - doesn't show the called party's name, nor does it ring - and after about 30 seconds, the display shows 'busy' and I get a busy signal. Curiously, If I quit X-Lite, then call 202, the display shows 202's defined name and just has a busy signal.
My STATE shows similar to the above.
Hot Desk : 202 Login active at SIP
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 3 1 107 1| Superset 5020 IP |Idle | | |
1 3 1 107 2| Unassigned |Not applicable | | |
1 3 1 107 2| Alternate Codec |Out of Service | | |
----------------------------------------------------------------------------
Any ideas?
TIA,
-dg
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What do the "SIP" maintenance commands (SIP registrar contacts all, SIP registrar stats, etc.) tell you for that extension?
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Registrar Entry(s)
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23:0x78024 (0xf4932d8) State[IN SERVICE:Completed] CEID[54:55] Accepting reg Agent:X-Lite 4.8.4 76589-f378ca32-W6.1 Addr:sip:202@10.8.16.2
Contact1: sip:202@10.8.17.31
Time Left:3532 Expires:3600 Priority:0 Port:5060 Transport:1
Registrar Statistics
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Current: 1
Accepted: 49
Refreshed: 0
Total Failed: 1
(Rejected 0)
(400 Bad Request 0)
(403 Forbidden 1)
(403 Forbidden Blocked 0)
(404 Not Found 0)
(423 Min Expires 0)
Registration request timeout: 0
CallControl response timeout: 0
Registrar Configuration
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Domain: 10.8.16.2 IP Address 10.8.16.2
Allow Third Party Registrations: no
Default Expiry Duration: 3600 seconds
Maximum Configurable Expiry Duration: 7200 seconds
Admittedly, I don't really understand the details of these reports, but it does appear there is some registration issue. It is rather odd that the x-lite extension can actually place calls, if there truly is a registration problem.
Thanks,
-dg
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Your extension appears to be registered, the problem is the Forbidden responses. Just for fun, check your ICE / TURN / STUN settings on the client-side. I had a similar issue with the Bria client, which was resolved by enabling ICE instead of the others.
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Well, I'm not traversing any firewalls at all, as I'm on the same switch/subnet as the 3300 and the phones. Having said that, I've tried all 4 available settings, and they all produce the same result.
Thanks!
-dg
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I think the next step might be to run Wireshark on the PC that XLite is on, duplicate the problem, and see if you can get any clues from the Wireshark trace.