Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: x-man on June 10, 2015, 08:12:59 AM
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Customer can't create conferences either internal or external. This is the log entry from trying...anyone any thoughts.
24 Warning 2015/Jun/09 17:31:20 Call Control - Software INVALID MESSAGE, OFFSET 0:$A60, PC: $24B32 LOG_ID: outpthdlr#1, PROCEDURE: cp_dispatch_with_swid, SEVERITY: cp_major PID: ($8, $5A3) MSG_FUNC_CODE: $4B, MSG_TX_PID: ($8, $5A3), MSG_TX_PROG_NAME: cpconfmgr MSG_DATA: $E $1F $7F log_outputs_util_en.c;1595
23 Warning 2015/Jun/09 17:31:20 Call Control - Software INVALID MESSAGE, OFFSET 0:$A60, PC: $24B32 LOG_ID: outpthdlr#1, PROCEDURE: cp_dispatch_with_swid, SEVERITY: cp_major PID: ($8, $5A3) MSG_FUNC_CODE: $4B, MSG_TX_PID: ($8, $5A3), MSG_TX_PROG_NAME: cpconfmgr MSG_DATA: $E $1F $7F log_outputs_util_en.c;1595
22 Warning 2015/Jun/09 17:31:19 Call Control - Software INVALID MESSAGE, OFFSET 0:$A60, PC: $24B32 LOG_ID: outpthdlr#1, PROCEDURE: cp_dispatch_with_swid, SEVERITY: cp_major PID: ($8, $5A3) MSG_FUNC_CODE: $4B, MSG_TX_PID: ($8, $5A3), MSG_TX_PROG_NAME: cpconfmgr MSG_DATA: $E $1F $7F log_outputs_util_en.c;1595
21 Warning 2015/Jun/09 17:31:19 Call Control - Software SWERR invalid return code, OFFSET 2:$4B5E, PC: $3A5E34 LOG_ID: cpconfmgr#27, PROCEDURE: manage_conference_calls, SEVERITY: cp_major PID: ($8, $5A3) log_outputs_util_en.c;1595
20 Warning 2015/Jun/09 17:31:19 Call Control - Software SWERR invalid software id, OFFSET 2:$568, PC: $28EAAA LOG_ID: confrm#1, PROCEDURE: setup_conference_call, SEVERITY: cp_major PID: ($8, $5A3) SWID: conference 14 log_outputs_util_en.c;1595
19 Warning 2015/Jun/09 17:31:19 Call Control - Software setup_conference_call_ logged error = invalid software id for PID: $85A3 log_outputs_util_en.c;1595
18 Warning 2015/Jun/09 17:31:16 Call Control - Software Program: chanalloc Offset: 2:00000EBA PC: 00296F4C Program: chanalloc Offset: 2:00000F88 PC: 0029701A Program: confrm Offset: 2:0000089C PC: 0028EDDE log_outputs_util_en.c;1595
17 Warning 2015/Jun/09 17:31:16 Call Control - Software Free_channel: owner mismatch, active pid = cpconfmg 8-5A3 RX pid = Nil Pid TX pid = Nil Pid RX link and channel: 127-31 TX link and channel: 127-31 Perform a PCM STAT on the link and channel for more info. Traceback: log_outputs_util_en.c;1595
16 Warning 2015/Jun/09 17:31:16 Call Control - Software Program: chanalloc Offset: 2:00000EBA PC: 00296F4C Program: chanalloc Offset: 2:00000F88 PC: 0029701A Program: confrm Offset: 2:0000089C PC: 0028EDDE log_outputs_util_en.c;1595
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Perform a PCM STAT on the link and channel for more info.
Looks like PCM faults. Do a "PCM Totals" maintenance command, find the faults, clear them. Or you could just try rebooting the controller and see if that clears it up.
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Done that and the PCM totals reports zero faults. Reboot is scheduled for tonight. JOOI the link and channel referenced (127 -31) does not exist on the switch according to PCM totals which says 28-28 for the link range.
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Right, to put this to bed. It 'looks' like their may have been two issues or not....we did a reboot and customer reported no difference. Then we queried a bit more and it looks like they did a mis-op and they were testing from one phone only (even though we had asked them to check from two or three) After the reboot other users were able to to make a conference (taking into account the obvious mis-op) but the main phone they were testing from only worked after a power off reboot (on a PoE switch).
So in the end we really don't know but its working fine now.