Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: BlackSunshine on June 09, 2015, 05:30:40 PM
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Is there any way to get a Ring Group to overflow to embedded voicemail box (3123). my 3300 is at Mivoice 7.1 I have tried everything I know to do but all it does is time out and go to Auto Attendant. I have tried setting up a *3123 hunt group which goes to 3123 voicemail message but still no luck. Any help appreciated!!
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Hi,
To make a ring group overflow to an embedded voice mailbox make the ring group number the same as the mailbox *3123 and overflow to the voicemail hunt group IE 6000. I know this works on 6.0, but I'm not sure about 7.0.
Hope this helps,
Dan
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As long as the ring group and mailbox match it should be a simple case of pointing the overflow point to the voicemail hunt group.
good luck with getting a message waiting indicator though, if you require that your going to have to use ACD path which interflows to single line etc.
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If the ring group is *3123 it should end up in mailbox 3123 which could be a trusted phone, which would make the lamp feature easy enough
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You will have to make sure the the Hunt Group is a Name Tag type for it to work.
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I did it exactly like Dan mentioned and it works great!! MWI key works on multiple phones too. Thanks a bunch Dan!!
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How did you get the mwi? Can you detail your flow of you don't mind having issues with a similar setup.
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MitelUK2010.......I created a 3123 single line phantom key on a phone.....created an extension voicemail box 3123....created RingGroup *3123 with the overflow to voicemail huntgroup pilot #. Addeded MWI keys for 3123 to 3 phones. works great
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I did it exactly like Dan mentioned and it works great!! MWI key works on multiple phones too. Thanks a bunch Dan!!
You're welcome! ;D