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Mitel Forums => Mitel Software Applications => Topic started by: Mattmayn on June 05, 2015, 11:14:52 AM

Title: Hold time report
Post by: Mattmayn on June 05, 2015, 11:14:52 AM

Is there a report I can run in MiCCM 7.1 that will show me hold time by media server?

Customer wants total time or average by call of time in queue or on hold.