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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: markdevoll on June 03, 2015, 06:52:36 PM

Title: mitel 5000 call log question
Post by: markdevoll on June 03, 2015, 06:52:36 PM

the customer has a call log so he can see the calls he missed but cant use them to call the people back. how do I fix it so he can?

Title: Re: mitel 5000 call log question
Post by: Tech Electronics on June 03, 2015, 09:26:00 PM

markdevoll,

1. Check the outgoing extension for the phones, they must be set to use ARS, not direct trunk group select. This is under each phones Associated Extension. System > Devices and Feature Codes > Phones > {phone} > Associated Extensions > Outgoing Extension: This has to be the ARS FAC [Default: 92000].
2. Make sure the home area code(s) are listed in the home area code table under numbering plan. System > Numbering Plan > Area Codes: Make sure all of your local area codes are in there.
3. Make sure that the Home Area Code(s) are not Restricted under User Group 1 under Numbering Plan. System > Numbering Plan > User Groups > 1: Move your area codes from Restricted to Allowed; this is done through dragging and dropping from one list to the other.

NOTE: You do not need  to add any stations to User Group 1, unless you actually want to do some sort of Toll Restriction.

Thanks,

TE

Title: Re: mitel 5000 call log question
Post by: markdevoll on June 04, 2015, 10:41:40 AM

I have 92001 and that is the number for the co trunk group.

Title: Re: mitel 5000 call log question
Post by: Tech Electronics on June 04, 2015, 10:47:58 AM

markdevoll,

Then that is part of your problem. For Call Logs to work properly you have to ARS as the intelligence is built into that.

Thanks,

TE