Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: xxovermetalxx on June 03, 2015, 02:11:59 PM

Title: Dynamic Extension With iPhone 6 "Press # to accept call"
Post by: xxovermetalxx on June 03, 2015, 02:11:59 PM

Hi,

I have a couple of users who have dynamic extension set up with their iPhone 6….When a call is kicked from their desk to their cell phone and they answer it, an audio recording gives them options to accept the call by pressing #, or send the call to voicemail my pressing *. Judging by the sound of the recording’s voice, it is the Mitel system giving them the choice to pick up or send to voicemail. All the other users can just answer the call as they do with any other call to their cell phone. Is there a way to make this stop happening?

Thanks for the help!

Title: Re: Dynamic Extension With iPhone 6 "Press # to accept call"
Post by: Tech Electronics on June 03, 2015, 02:16:57 PM

xxxovermetalxxx,

Turn off human answer supervision on those users.

Thanks,

TE

Title: Re: Dynamic Extension With iPhone 6 "Press # to accept call"
Post by: xxovermetalxx on June 03, 2015, 02:20:05 PM

Thanks for the quick reply! I found it almost as soon as I posted here. Cheers!