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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: pgartner on June 03, 2015, 02:00:29 PM

Title: calls per hour report by extension report
Post by: pgartner on June 03, 2015, 02:00:29 PM

I have a client who requires a simple report that shows the hourly number call inbound and the hourly number of calls outbound by extension

they do outbound sales and telemarketing and would like to know how their people are performing.

I know in the reports/pstn I can drill down by extension, but it is raw data showing all the call details. we just need to know how many in each hour.

any ideas on how I can get this.


Thanks

Paul

Title: Re: calls per hour report by extension report
Post by: Tech Electronics on June 03, 2015, 02:15:26 PM

pgartner,

Isn't there a graph showing how many each hour?

Thanks,

TE

Title: Re: calls per hour report by extension report
Post by: pgartner on June 03, 2015, 04:58:38 PM

correct, if you mouse over each bar you get the number of calls in that hour. it does not display the number by default. and if you filter down by extension it does not change any of the info on the bar graph.

I would like something like


outbound calls
 ext  1001  1002  1003   1004
hour
7am  0            0        0         1
8am  7            6        9         8
9am  3            3        2         3


Thanks

Title: Re: calls per hour report by extension report
Post by: Tech Electronics on June 03, 2015, 09:31:46 PM

pgartner,

At this point I would have to say you have two options.

1. Export the information into an Excel Spreadsheet and create formulas to do what you want.
2. Sell them a real call accounting package.

The built-in PSTN logs are not really that robust, but I have seen some pretty nice Excel spreadsheet setups that our customers use that can do a real good job. I guess at some point it might behoove me to create a nice one, but then again it might reduce our number of CSM packages sold; hmm.

Thanks,

TE