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Mitel Forums => Mitel Software Applications => Topic started by: Lanham10001 on June 03, 2015, 11:31:30 AM

Title: MiContact Center Client View
Post by: Lanham10001 on June 03, 2015, 11:31:30 AM

we have 2 ACD users do not show up on Contact Center Client... added to the appropriate agent group for ACD.

any ideas/suggestions would be great appreciated.

Title: Re: MiContact Center Client View
Post by: sarond on June 04, 2015, 05:23:33 AM

First thing to check is that there is a license assigned to the employee in Your Site Explorer

Title: Re: MiContact Center Client View
Post by: Lanham10001 on June 04, 2015, 10:57:17 AM

Thanks Sharond.... that's what it was... once I assigned the license, user shows up to add the view mode queue..... saved me minimum 30 min with 15min/$50 rate from our vendor for this 10 second change...