Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: markdevoll on May 22, 2015, 03:23:14 PM

Title: problem with the sys monitor
Post by: markdevoll on May 22, 2015, 03:23:14 PM

i have a customer with a mitel 5000. when they load the sys diag and admin and it tries to connect to the system monitor it can but he can connect and do the admin. what can the issue be. i can connect to both just fine on my computer. both computers are on the same network as the 5000.

Title: Re: problem with the sys monitor
Post by: Tech Electronics on May 22, 2015, 03:58:08 PM

Markdevoll,

What is the error that it gives you? Keep in mind that only one PC can be connected to DB Programming at any one time and it uses Port 44000, and more than one can be connect via the System Administration and Diagnostics.

Thanks,

TE

Title: Re: problem with the sys monitor
Post by: markdevoll on May 26, 2015, 06:33:48 PM

it said there was a problem with the username and password but it went on to log into the db programing. i can use the same un and pw and both work on my computer but not on the customers computer

Title: Re: problem with the sys monitor
Post by: Tech Electronics on May 26, 2015, 09:09:41 PM

Markdevoll,

Have you turned off the firewall and virus protection and tried it? Also was the virus protection turned off when loading the software?

Thanks,

TE

Title: Re: problem with the sys monitor
Post by: 619Tech on May 27, 2015, 12:04:28 PM

Is everyone using the same credentials to test? Sound like it may be a permissions issue with the account that is failing not having permissions to access Diagnostics Monitor