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Mitel Forums => Mitel Software Applications => Topic started by: mpmcquade on May 19, 2015, 10:40:36 AM

Title: UC server error attempting to remove a phone number
Post by: mpmcquade on May 19, 2015, 10:40:36 AM

I'm receiving the following error when attempting to delete a number from the "Phone Numbers" section on the Account Details page under UC Server configuration:

The page has errors. Please correct the errors and try again.
* destinationId: 2122 with number:3224 is used by an AccountStatus

I'm at a loss as to where to look for removing/correcting the AccountStatus issue relayed by the message.  The 3224 is a valid DN on the system (3300 controller and MAS/UC server) but I'm not sure what is meant by "used by an AccountStatus."  Any assistance would be appreciated.
 

Title: Re: UC server error attempting to remove a phone number
Post by: johnp on May 19, 2015, 04:14:28 PM

Go to the statuses and find which one(s) have that number as a destination and change them

Title: Re: UC server error attempting to remove a phone number
Post by: mpmcquade on May 19, 2015, 05:16:10 PM

Thanks for the reply johnp.  Were do I go to check the statuses?  MCD?  UC Server configuration?  MAS?

Title: Re: UC server error attempting to remove a phone number
Post by: johnp on May 19, 2015, 08:42:35 PM

At users pc running the client. That is where the settings are made that get sent back to the server.

Title: Re: UC server error attempting to remove a phone number
Post by: mpmcquade on May 20, 2015, 10:29:08 AM

Thanks again, johnp!  That did the trick.