Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: berkley on May 16, 2015, 03:39:03 PM

Title: 5330 with wireless handset trying to send flash hook when answering call
Post by: berkley on May 16, 2015, 03:39:03 PM

I have a mitel 5000 with 5330 ip keysets. Currently, I have four with wireless handsets installed. All four try to do a flash hook when a call rings the extension. When the extension rings, and you lift the handset it says flash hook disallowed. Then a f shows in the display and the call is connected.

Any help would be appreciated.

Title: Re: 5330 with wireless handset trying to send flash hook when answering call
Post by: acejavelin on May 16, 2015, 03:53:57 PM

All four are doing this?!?!

Is there anything programmed in the House Phone field in each phone?

Title: Re: 5330 with wireless handset trying to send flash hook when answering call
Post by: DND ON on May 16, 2015, 04:17:32 PM

Reseat the module on the back of the phone.

Title: Re: 5330 with wireless handset trying to send flash hook when answering call
Post by: berkley on May 17, 2015, 12:09:51 PM

Ill check the house phone. Also will reseat them. Thanks. Ill let you know what I find.

Title: Re: 5330 with wireless handset trying to send flash hook when answering call
Post by: Tech Electronics on May 17, 2015, 06:55:29 PM

Berkley,

This is a known issue in early versions of 6.0 and was fixed in later versions, but I can't remember which on off the top of my head. Just take the customer to the latest version of 6.0 and your problem will go away.

Thanks,

TE