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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: JMarto on May 13, 2015, 11:22:35 AM

Title: Forwarding incoming calls
Post by: JMarto on May 13, 2015, 11:22:35 AM
HELP. 
I am trying to forward incoming calls coming into a 5540 IP console directly to another extension.  When programming the first number of the call forwarding, the console is telling me that the extension is invalid.  How can I forward the calls to another extension that the console does not ring at all?
Title: Re: Forwarding incoming calls
Post by: ralph on May 13, 2015, 01:56:05 PM
You'll need to use call rerouting.
Normally we'll use night 2 mode so the console goes into night 2 whenever the user needs to walk away.

Ralph
Title: Re: Forwarding incoming calls
Post by: JMarto on May 13, 2015, 03:41:39 PM
OK.  This is going to be a stupid question but how do I set up the rerouting?  Is it through the console directly?  We have night 2 set up already (that was done 5 years ago and no one seems to remember how we did it).

Thanks
Title: Re: Forwarding incoming calls
Post by: ralph on May 13, 2015, 04:30:33 PM
The forms you want to edit are:
Call Reroute First Alternative
Call Rerouting

Ralplh
Title: Re: Forwarding incoming calls
Post by: JMarto on May 14, 2015, 10:01:17 AM
Thank you.