Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: solidtechnw on May 10, 2015, 06:58:43 PM

Title: Default Call Behavior for 3300ICP Auto Attendant Mailbox
Post by: solidtechnw on May 10, 2015, 06:58:43 PM

I have a question about changing the default behavior of the Auto Attendant mailbox. I am creating a flow required by Management that requires the timeout behavior of the mailbox created for MLAA to forward to " Operator Extension ".  I have disabled the Disconnect on timeout however when we test this VMBox it requires that the message repeats three times before the transfer to " Operator Extension"  Can we find a setting where we can remove this loop requirement?

Thanks In Advance, I suppose the GUI with our newer IVR's have tainted me.

Title: Re: Default Call Behavior for 3300ICP Auto Attendant Mailbox
Post by: sarond on May 11, 2015, 03:44:22 AM

This is the behavior when using a menu node mailbox. There is no way that I know of to change repeating 3 times before time out.

You could try this to create an ACD with interflow to emulate an AA.

http://mitelforums.com/forum/index.php?topic=6580.msg29537#msg29537

Title: Re: Default Call Behavior for 3300ICP Auto Attendant Mailbox
Post by: solidtechnw on May 11, 2015, 10:48:19 PM

Looks like I may have a challenge there with current licensing? Ideas on other ways to accomplish the same flow.
Essentially:
Incoming Call > Message prompting 2 for support IF NULL > Transfer to reception IF NOANSWER > Operator?

Title: Re: Default Call Behavior for 3300ICP Auto Attendant Mailbox
Post by: johnp on May 11, 2015, 11:35:29 PM

You don't need licenses to create acd paths

Title: Re: Default Call Behavior for 3300ICP Auto Attendant Mailbox
Post by: solidtechnw on May 16, 2015, 12:43:22 AM

Do you happen to know where there is a good document in addition to help on using ACD for auto Attendant