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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: temple on May 09, 2015, 06:24:16 AM

Title: Voicemail press 0 announced transfer
Post by: temple on May 09, 2015, 06:24:16 AM

Hi, we would like to start using the feature where callers can press 0 during a voicemail greeting to transfer them to an alternative extension.

I've noticed that when we do it, the caller gets an electronic greeting saying "Please hold while your call is transferred to extension xxx". Can anyone tell me how I surpress this message?

Title: Re: Voicemail press 0 announced transfer
Post by: lowradiation on May 09, 2015, 11:30:06 PM

Each mailbox has the option 'Auto Attendant Transfer Prompt' - default is yes

Title: Re: Voicemail press 0 announced transfer
Post by: temple on May 11, 2015, 02:53:37 AM

All mine are set to No.. we still get it.

Title: Re: Voicemail press 0 announced transfer
Post by: TheQueen on May 11, 2015, 11:07:31 AM

Go to Voice Processor > Application-Related Information > Auto Attendant Information. Check that the Auto Attendant Transfer Prompt is set to "No". Also, make sure that under Voice Processor the Identification Prompt is set to "No". - I always forget about the Identification Prompt.

Title: Re: Voicemail press 0 announced transfer
Post by: temple on May 11, 2015, 02:02:08 PM

Thanks, the Auto Attendant Transfer Prompt has disabled it!