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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: JasonTL on May 07, 2015, 10:39:08 AM

Title: Recorded Messages
Post by: JasonTL on May 07, 2015, 10:39:08 AM

Is there a way to upload pre-recorded messages for ACD groups?

For example, my boss is considering having professionally recorded messages for our company. If you dial our main number, currently you hear "Welcome to Company X, your call may be recorded for quality assurance. Press 1 for this, press 2 for this, etc." Right now, we record the message, can we upload a file as the message for ACD groups or  main answer point messages?

Title: Re: Recorded Messages
Post by: lundah on May 07, 2015, 02:07:44 PM

Assuming you're using embedded VM for the Auto Attendant and RAD's, yes, you can use the System Audio Files Update form to upload properly formatted .wav files.

Title: Re: Recorded Messages
Post by: JasonTL on May 07, 2015, 02:09:36 PM

Thank you for the reply, I am using embedded. I will give this a try.