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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: alaxton on May 07, 2015, 08:17:58 AM

Title: Mitel 3300 with MAS/UCA - tracing who made a call
Post by: alaxton on May 07, 2015, 08:17:58 AM

Recently we have been made aware of single high call costs from our provider, they have provided me with the number that has been called and the date 30/04/15

Is there anywhere stored a list of the outbound calls and which extension made them on our Mitel system?

Will i need to get Mitel support involved for them to remotely perform a query if its possible?

Thanks
Andy

Title: Re: Mitel 3300 with MAS/UCA - tracing who made a call
Post by: ralph on May 07, 2015, 08:30:15 AM

Under maintenance enter "logs re smdr new 1".    If you get anything at all that simply proves that you are tracking calls.
If you do get something then enter "logs re smdr new 20000 ma <number dialed>"
It should look like this: "logs re smdr new 20000 match 8005551212"

That command will show you what extension made the call.

Ralph