Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: plim81 on May 06, 2015, 01:44:11 PM

Title: External user setup - Remote user - Mitel 5000
Post by: plim81 on May 06, 2015, 01:44:11 PM

Hello,

New to the Mitel 5000 system.  We have an external/remote user already successfully using their Mitel 5320e phone.  So it is communicating with our public ip and forwarding correctly through all necessary ports on our firewall.  I just want to replicate this for another external user.  Can you instruct me where to go in the Mitel system to configure this.  Thank you.

Patrick

Title: Re: External user setup - Remote user - Mitel 5000
Post by: acejavelin on May 06, 2015, 04:14:07 PM

There isn't really much to do here in the 5000 if another phone is working already you have most of the battle won... You basically just have to tell the system that the phone is outside the firewall.

Go to 5000 CP->System->Devices and Feature Codes->Phones->XXXX->IP Settings and change the NAT Address Type to NAT, and optionally change the Call Configuration to the one for remote phones (typically 2)

After that, throw the phone in Teleworker Mode and enter your public IP address and your done.

Title: Re: External user setup - Remote user - Mitel 5000
Post by: plim81 on May 08, 2015, 11:38:42 AM

acejavelin, wow that's it!!!  thank you worked like a charm. 

You can enter Teleworker Mode by pressing 7 and powering on the phone.  Then just follow the prompts.