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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jherlitz on May 04, 2015, 03:44:33 PM

Title: Access Denied when dialing 911
Post by: jherlitz on May 04, 2015, 03:44:33 PM

I have some phones that are able to dial 911, as well as 8911 successfully.  However I have some other phones that when you dial it, "access denied" displays on the screen.  Now I looked and reviewed the phone accounts and they all look identical and good, so I am really confused on why?

Any Suggestions?

Thank you,

Title: Re: Access Denied when dialing 911
Post by: ralph on May 04, 2015, 04:38:22 PM

run ccs trace from the command line to see if it's hitting your carrier.  If it is then report it to them.

Ralph

Title: Re: Access Denied when dialing 911
Post by: ghost on May 04, 2015, 06:42:55 PM

I would suggest double checking the cor (class of restriction)

I tend to get "restricted" if its a phone system and "blocked" if its my carrier (though this may vary depending on your carrier)