Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Eclypz on May 04, 2015, 12:09:41 PM

Title: Set Sorting Order Back to Default?
Post by: Eclypz on May 04, 2015, 12:09:41 PM

Hello,

So I accidentally clicked a column in one of the screens in Session Manager and now all of those specific screens are sorting by that column. I'm not seeing any option to go back to the default sorting and it is making things more difficult because the order of things isn't optimal.

Anyone know how to clear the sorting or go back to default sorting?

Thanks!

Title: Re: Set Sorting Order Back to Default?
Post by: lowradiation on May 04, 2015, 05:32:37 PM

Right click on the top of the column - it will give you an option to "Restore Default Sort Order"

Title: Re: Set Sorting Order Back to Default?
Post by: Eclypz on May 05, 2015, 04:45:28 PM

Hmm. I've tried that before asking on here and I just tried that again and right-clicked everywhere thinking that maybe I was clicking in the wrong areas but I still get nothing.


Thoughts?

Title: Re: Set Sorting Order Back to Default?
Post by: Tech Electronics on May 06, 2015, 12:46:49 PM

Eclypz,

On the right-hand pane you will need to right-click on the column header and it should give you that option, but only if it is not already in the default state, otherwise it will just give you the option to add it to "Add Value to Folder Name".

Thanks,

TE

Title: Re: Set Sorting Order Back to Default?
Post by: Eclypz on May 07, 2015, 09:21:13 AM

It brings that up when I'm at the main STAR group but when I dig deeper in the timer that I have set it does not give that option to me. It is almost as if that is not an option when you drill down that far. Again, it works on the main STAR columns but after going into a Sunday-Saturday, Specific Date(s), Specific Time(s) screen it doesn't provide any feedback when right clicking. :(

As I was writing this response our vendor came back in email with the knowledge base says it is not fixable...

Title: Re: Set Sorting Order Back to Default?
Post by: Tech Electronics on May 07, 2015, 09:57:26 AM

Eclypz,

I am not sure what version of software that you are running, but it does work on mine. IF all else fails you could uninstall and reinstall the software and that will always bring it back to the default settings.

Thanks,

TE

Title: Re: Set Sorting Order Back to Default?
Post by: Eclypz on May 08, 2015, 11:13:50 AM

I've uninstalled and re-installed, settings are still there.

Uninstalled, ran CCleaner, re-installed, settings are still there.

Where are the settings saved? I need to find them and delete them unless it's server side...right clicking still doesn't do anything even after a re-install.

Thanks for all of the help thus far!

Title: Re: Set Sorting Order Back to Default?
Post by: Eclypz on May 08, 2015, 11:27:30 AM

I have also had the other person here that has Session Manager export his settings to a file and I imported them to mine and it's still showing the sort put in place by me....

Title: Re: Set Sorting Order Back to Default?
Post by: Tech Electronics on May 08, 2015, 02:50:05 PM

Eclypz,

Please post of picture of what you are referring to.

Thanks,

TE

Title: Re: Set Sorting Order Back to Default?
Post by: 619Tech on May 08, 2015, 03:31:52 PM

The "Right Click on Column" fix only works in the newer versions. My procedure to recover the sort order in older versions is:

1. Back out of the system database
2. Create default local db.
3. Create CRA & check to verify default sort order.
4. Close local session.
5. Reconnect to system.

Hope that works for you.
 8)

Title: Re: Set Sorting Order Back to Default?
Post by: Eclypz on May 13, 2015, 10:44:48 AM

Thank you so much, 619Tech! This was so frustrating and your solution put my sorting back to default!

Now I just need to watch where I click so it doesn't happen again!   ;D

Thanks to everyone for their assistance in this! This is a great FYI for those that have older versions that run into this issue!