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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: techomaster on April 21, 2015, 07:24:02 AM

Title: Emergency Call notification
Post by: techomaster on April 21, 2015, 07:24:02 AM

Hi,

I configure the Emergency Call notification to 5 operator console when an emergency number is dialed.
It working properly 5 operator console got the Audio and Visual notification when someone dial Emergency number.
Our Emergency number is 966111
Issue is when I check SMDR logs I cannot understand which of our Operator attend the notification and release it .
04/21 11:02:47             5030         5030 966111                 T200       
                           001   15030                                   C001163
0 A                                                                             
 04/20 14:32:30             1007         2105 966111                 T200       
                           001   11007                                   C001672


Please someone can advise.
Thanks.

Title: Re: Emergency Call notification
Post by: ralph on April 21, 2015, 09:13:50 AM

I think you need to check the software logs for that information.

Ralph

Title: Re: Emergency Call notification
Post by: techomaster on April 21, 2015, 06:09:56 PM

 What do u mean software logs ... ??? There are using third party billing software. But in this software i only can see who called to emergency number .
Not mentioned who released  the emergency notification ???

Any Advise ???

Title: Re: Emergency Call notification
Post by: ralph on April 21, 2015, 07:58:42 PM

The logs are found in the 3300.  Not your call accounting software package.

There's a section for logs under the maintenance section.

Ralph

Title: Re: Emergency Call notification
Post by: techomaster on April 24, 2015, 06:02:46 PM

Still didn't found the logs .

 i want to know which Extension release emergency notification 

Title: Re: Emergency Call notification
Post by: techomaster on April 24, 2015, 06:13:19 PM

Let me explain again

when any Guest dialed the Emergency number 99111 system will send Alarm notification to all Reception phones. Any one of Reception released the alarm by softkey on his phone which we configured for them .

I just need to know which reception extension release the alarm.. ? Because we have 5 reception phones

When i check the logs i only found who dialed the emergency number. but no info available for who released the alarm when system send the notification to Receptions phones .

which important because if any emergency happened and they call to emergency number and notification goes to reception phone and they released the alarm not inform to security or anyone .

How we can find-out which reception guy release the alarm and not inform to security ....

I hope anyone can help me on this


Thanks...

Title: Re: Emergency Call notification
Post by: johnp on April 24, 2015, 06:33:30 PM

Maintenance Logs are generated when

An emergency call occurs. This log identifies where the call originated.

An emergency call is cleared. This log identifies where the call originated.

The local notification record is cleared. This log identifies which device cleared the record.

There are more than 32 local notification records. This log identifies that old notification data has been overwritten.

When a designated CLASS/CLIP set that is receiving local notification goes off-hook to acknowledge reception of the notification (this is the mechanism used by a CLASS/CLIP set user to acknowledge reception of the notification and to also stop the notification). A maintenance log is generated to identify the user originating the acknowledgement.

Title: Re: Emergency Call notification
Post by: techomaster on April 24, 2015, 06:42:34 PM

By which command i can see

Which device cleared the record/alarm ???