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Mitel Forums => Mitel Software Applications => Topic started by: irongladiator on April 17, 2015, 02:49:04 PM

Title: Oaisys: How do you see "Live Calls"?
Post by: irongladiator on April 17, 2015, 02:49:04 PM

Hello Fellow Mitel Techs,
I was curious what configuration I'm missing that would deny me from seeing "Live Calls"? Below is a screen shot of the 999 user that has calls showing up:
(http://i583.photobucket.com/albums/ss280/2005_KJ_Owner/SS1.jpg)

And below is a screen shot is the 998 user that has access to the "Live Call's" tab but no calls are showing up:
(http://i583.photobucket.com/albums/ss280/2005_KJ_Owner/SS2.jpg)

I have verified in the areas I'm aware of, that the settings match, but I know I'm missing something somewhere.

Any information on where to look or go would be great!

Thanks,
-Iron

Title: Re: Oaisys: How do you see "Live Calls"?
Post by: irongladiator on April 17, 2015, 06:16:51 PM

**UPDATE**
After monkeying around for a bit I found what was wrong. For those interested.....

(http://i583.photobucket.com/albums/ss280/2005_KJ_Owner/Pic%202.jpg)

Basically when you click on "Sales Team" for example you can have a different set of values of "Allow and Deny" as opposed to say for example "Sales Extensions".

Once I set all correctly, it tested good!

Thanks anyways!

-Iron