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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: techomaster on April 16, 2015, 05:24:18 AM

Title: Mitel phone goes to Headset mode itself
Post by: techomaster on April 16, 2015, 05:24:18 AM

Hi ,

we facing issue with one of our client they using Mitel Mxe iii and Mitel 5320 and 5312 phones .

Issue is phones automatically goes to headset mode then i have to give feature code to disable headset mode and reboot the phone ..

i disabled the option for enable headset mode but even the phone change to headset mode .

Kindly anyone can advise what will be reason or anyone facing this issue ?


Thanks..
Techomaster

Title: Re: Mitel phone goes to Headset mode itself
Post by: ralph on April 16, 2015, 08:26:41 AM

You may want to delete the Feature Access Codes for Headset on/off.
Then add a headset button for the people that actually use a headset.

Ralph

Title: Re: Mitel phone goes to Headset mode itself
Post by: techomaster on April 16, 2015, 09:13:40 AM

Hi Ralph,

Thanks for your reply .... i already delete the Feature access code for Headset ON . But even the phone goes to headset mode .No one using there headset there.

 kindly find attached Feature access code list which i export from that system .

Please check and advise is there any code related to enable Headset .

Regards,
Techomaster

Title: Re: Mitel phone goes to Headset mode itself
Post by: ralph on April 16, 2015, 09:33:49 AM

That looks ok to me.
There isn't a code to turn a headset on so we know the user isn't doing that.
Is there a headset key or superkey programmed on the phone?

Ralph

Title: Re: Mitel phone goes to Headset mode itself
Post by: techomaster on April 16, 2015, 09:39:10 AM

Since this is Hotel we not give any additional option in the phones... what you think what will be reason for issue ? is this system bugs ?

Title: Re: Mitel phone goes to Headset mode itself
Post by: ralph on April 16, 2015, 10:52:26 AM

I don't think that it would be a system bug.
I just don't know what it is.   I have to assume that the user is doing something.

Ralph

Title: Re: Mitel phone goes to Headset mode itself
Post by: techomaster on April 16, 2015, 10:54:13 AM

Is there any way to findout from the logs what the reason for Extensions goes to headset mode ?

Title: Re: Mitel phone goes to Headset mode itself
Post by: ralph on April 16, 2015, 11:29:25 AM

No.  There isn't.

Ralph

Title: Re: Mitel phone goes to Headset mode itself
Post by: techomaster on April 21, 2015, 07:25:31 AM

Hi,

How i can fix this issue ? No one here facing this issue ? 

Title: Re: Mitel phone goes to Headset mode itself
Post by: johnp on April 21, 2015, 07:40:31 AM

The only time I've ever seen anything like this, the handset was pluuged into the headset jack on the back of the phone.

Title: Re: Mitel phone goes to Headset mode itself
Post by: techomaster on April 22, 2015, 09:42:33 AM

I Re checked handset connected to the right port . If i connect to the headset cable to Headphone jack that there will no voice on headset .


There is no way someone can use headset cable connect with headphone jack .