Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: nrgymover on April 09, 2015, 04:39:58 PM

Title: 5320e phone - message button transfers to another user
Post by: nrgymover on April 09, 2015, 04:39:58 PM

we are using the Mitel 5000CP system.  we have a 5320e ip gigabit phone.  any time this user presses the 'message (voicemail) button' it tries to transfer the call to someone else.  is this a setting on the phone itself or a system setting.  if it's system please tell me how I can change this? 

Title: Re: 5320e phone - message button transfers to another user
Post by: ralph on April 09, 2015, 04:56:04 PM

I suspect that if the far end answers the call the light will go out.

Ralph

Title: Re: 5320e phone - message button transfers to another user
Post by: plim81 on April 09, 2015, 05:38:07 PM

So I just reset the phone by holding * & 6 and the issue is gone.  I guess it was some setting on this individual phone. 

Title: Re: 5320e phone - message button transfers to another user
Post by: 619Tech on April 09, 2015, 07:30:55 PM

If someone calls an extension and presses the MSG key before hanging up, it will light the far end lamp.

When lit, pressing MSG, should show name of extension that activated lamp.
When lit, pressing MSG then #, should call extension that activated lamp.
When lit, pressing MSG then *, should turn off light.

Most common issue reported: "My lamp is lit, but I have no new VM msgs."