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Mitel Forums => Mitel Software Applications => Topic started by: fcutler on April 02, 2015, 04:15:32 PM

Title: Oaisys Tracer modifying or deleting AD user
Post by: fcutler on April 02, 2015, 04:15:32 PM

We're running Oaisys Tracer 7.2 with Active Directory integration. I cannot delete or modify any user who installs Oaisys Management Studio using Windows Authentication. This is now a problem as the recycling of extensions has brought on the need to change the name associated with an extension or just delete it. Does anyone know if there is a way around this short of disabling AD integration?

Title: Re: Oaisys Tracer modifying or deleting AD user
Post by: nschroeder on February 03, 2016, 01:30:06 PM

Unfortunately, according to the Oaisys administration guide once an Oaisys account has been created thru Active Directory integration it cannot be deleted. You can set the account to expire on a specific date/time, effectively disabling the account. However, you should still be able to modify associated extensions by highlighting the user and clicking edit at the top of the page.  It is possible that the account you are using for administration does not have permissions to modify these particular users.  Check what users/groups your account has access to under Users and Permissions > Your account or the group your account is a member of > Application Permissions > Admin > select the "Users" tab or "User Groups" tab.