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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: cholzhauer on April 02, 2015, 11:08:40 AM

Title: Calls ringing into hunt group while on a call
Post by: cholzhauer on April 02, 2015, 11:08:40 AM

I started a topic like this before, but I guess the problem was never solved.

We have an ACD group that's supposed to be "balanced".  My understanding was that when someone was on an ACD call, the phone wasn't supposed to ring again until they were done with that call.  That's not happening; the phone is ringing so much that customers are actually asking if the sales guy wants to put them on hold and take the call.

Any suggestions as to what I can look at?

Thanks

Title: Re: Calls ringing into hunt group while on a call
Post by: dwayneg on April 02, 2015, 12:56:32 PM

Try going into affected stations and un-checking flag HUNT GROUP CAMP-ON AUDIO INDICATIONS.  If everyone in the group is busy it is always going to alert all members of waiting call, but this should stop the audible tone.
I assume everyone in the group is logged into group, of course.

Title: Re: Calls ringing into hunt group while on a call
Post by: DND ON on April 02, 2015, 09:59:04 PM

For ACDs, the system flag is Wrap Up Mode for Holding ACD Calls. Enabling the flag will prevent another ACD call from being presented when an ACD call is active or on hold. It has no effect on UCD or directly dialed calls.