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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pakman on March 31, 2015, 08:53:02 AM

Title: VM to Email
Post by: pakman on March 31, 2015, 08:53:02 AM

Hello,

I have several voicemails boxes setup to forward vm to email. This worked fine until we upgraded our exchange to 2010 I am wondering if there's anything on the PBX side that I might need to do? I don't recall ever entering the exchange info into a form. Were using the embedded vm on one of our PBX's. The email addresses haven't changed so my guess is it's something to do with the new exchange server.

Thanks,

Title: Re: VM to Email
Post by: bluewhite4 on March 31, 2015, 08:58:57 AM

My guess would be that your new Exchange server needs to be set to allow unauthenticated SMTP from the phone systems IP address.

Title: Re: VM to Email
Post by: martyn on March 31, 2015, 06:03:18 PM

Yep, you will need to update the SMTP relay address on the MCD, and make sure that the IP address of the MCD is allowed to relay through the exchange server.

Title: Re: VM to Email
Post by: JasonTL on April 01, 2015, 11:54:49 AM

I had issues after changing to a hosted exchange for a customer. I had to build a email relay server for the authentication. The MCD does not have a place to add authentication, so either your exchange server has to allow unauthenticated email or  you have a relay server in between.

Title: Re: VM to Email
Post by: pakman on April 08, 2015, 09:24:54 AM

Want to make sure I'm not missing something as my server admin says it's completely wide open with no authentication and it's still not working. Is there no form on the PBX that I need to enter in the IP address of the exchange server? I have not found one yet.

Thanks,

Title: Re: VM to Email
Post by: johnp on April 08, 2015, 09:57:02 AM

System Options?

Title: Re: VM to Email
Post by: ralph on April 08, 2015, 10:33:21 AM

Are you getting any logs when it fails?

Ralph

Title: Re: VM to Email
Post by: x-man on April 08, 2015, 11:26:16 AM

as per Johnp...1.System Options form.
 Enter the IP address of the default Email server in the "Email server" field

Title: Re: VM to Email
Post by: pakman on April 13, 2015, 08:15:56 AM

Thanks JohnP as I haven't had a chance to reply yet but this worked.