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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Magic Dave on March 30, 2015, 05:12:19 AM

Title: ACD logins shown via maintenance commands - Mitel 3300
Post by: Magic Dave on March 30, 2015, 05:12:19 AM

Is their a line that i can use to show which acd agents are logged in for which group via the maintenance commands?

Title: Re: ACD logins shown via maintenance commands - Mitel 3300
Post by: marcolive on March 30, 2015, 08:12:34 AM

From what I know, maintenace commands won't help. I always had to use ACD reporting software such as Mitel Contact Center to know which agents are logged in.

Title: Re: ACD logins shown via maintenance commands - Mitel 3300
Post by: august on March 30, 2015, 08:44:42 AM

There is a commande:

Locate Agent (agent ID)

It only one agent at the time.

Title: Re: ACD logins shown via maintenance commands - Mitel 3300
Post by: Magic Dave on March 30, 2015, 08:54:38 AM

Cheers august, it helped but would be nice to be able to see an overview just from the maintenance command.

Title: Re: ACD logins shown via maintenance commands - Mitel 3300
Post by: ghost on April 01, 2015, 02:40:56 AM

if you are running acd hotdesk (cant advise if it will work for ACD Traditional)

you can try running "LOCATE HOT_DESK_USER TARGETS"

then check the ACD Agent Skill Groups for a list of who is present

Title: Re: ACD logins shown via maintenance commands - Mitel 3300
Post by: ralph on April 01, 2015, 09:34:26 AM

ghost,
Thanks for you input.
I wasn't aware of the Locate Hot_Desk_User commands.  And I do a lot of hot desking.


Ralph