Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: imvpbxuser on March 19, 2015, 01:16:32 PM
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Hi all,
We've been running a Mitel 5000 system (V5.0.16.0) for about three years now without issue. Recently however, voicemails that are delivered to users Outlook mailboxes arrive as randomly named .tmp files (i.e. att908E.tmp). We've been saving them as .wav files in order to listen to them. Could swear they used to appear as .wav attachments (or similar), and we could open/listen directly from within the email. What determines the file type that these messages get sent/attached as? Or am I hallucinating, and save-as/rename is SOP? Thanks for any suggestions.
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Try setting up one of the mboxes to send to another provider such as aol, google or yahoo...if you get different results may be mail provider issue.
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Thanks, dwayneg- your suggestion helped us determine the issue is probably with our 3rd-party mail solution (Kerio), as all other methods of viewing VM messages from the Mitel system show the attachment as a WAV file (pure IMAP, webmail, etc.). Kerio provides an extension that snaps into Outlook. Per their support team, Mitel's failure to populate a field in the voice message inhibits their extension from determining the correct attachment file name, namely> Content-Disposition: voice-message; attachment; filename="". As far as we know, they are the only ones looking here for the file name. It appears other email clients are looking here> Content-Type: audio/x-wav; name="vm Fri Mar 20, 2015 08:22 AM.wav". This information is visible when viewing the source of an email. So I guess we're screwed unless someone knows how we can train the Mitel system to populate the filename portion of the Content-Disposition field.
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Would sending as MP3 help at all? That's a choice in each mbox.
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Indeed it is..........and one of the first things we tried, to no avail (sadness)