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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: arcane4738 on March 18, 2015, 09:41:14 AM

Title: Lines not disconnecting..
Post by: arcane4738 on March 18, 2015, 09:41:14 AM

When calls are being answered by auto attendant, sometimes lines are not being disconnected when caller hangs up and no option is chosen by the caller.  We'll need to unplug the analog line from the back of the controller and plug it back in to free up the line.  Thinking it might be a timer that can be adjusted?

Title: Re: Lines not disconnecting..
Post by: Tech Electronics on March 18, 2015, 09:54:08 AM

Arcane4738,

Have you made sure you are getting a positive disconnect from the carrier?

Thanks,

TE

Title: Re: Lines not disconnecting..
Post by: dwayneg on March 18, 2015, 03:39:16 PM

Also make sure that DIGIT TRANSLATION for TIMEOUT is set to HANGUP.