Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: jp0013 on March 10, 2015, 03:06:20 PM

Title: Phone displaying entire trunk group number in call history as a prefix...
Post by: jp0013 on March 10, 2015, 03:06:20 PM

This just started. I believe that previously the phones displayed "8" and the phone number in call history, maybe just the phone number by itself as ARS was in place.

Now, the system pushes the entire "92001" as a prefix to the phone number and my customer is freaking out. How in the world do you get it to display only "8" or the number by itself?

This question has been asked once before, but a resolution was never clear.


See below.

(http://i20.photobucket.com/albums/b208/jp0013/IMG_0269_zpspehuzych.jpg)

Title: Re: Phone displaying entire trunk group number in call history as a prefix...
Post by: Tech Electronics on March 10, 2015, 04:13:17 PM

JP0013,

Have you tried suppressing the trunk number under SMDR?

System > Maintenance > SMDR > Suppress Trunk Number = YES

Thanks,

TE

Title: Re: Phone displaying entire trunk group number in call history as a prefix...
Post by: jp0013 on March 11, 2015, 03:17:50 PM

Yep, tried that first, per the other post. Also, I noticed just in the image I posted that long distance numbers are not showing the area code. Believe me when I say this is definitely something new.

Title: Re: Phone displaying entire trunk group number in call history as a prefix...
Post by: mitelengineeruk on March 13, 2015, 06:16:06 PM

One thing I noticed on this your numbers are prefixed with 920001 not 92001

What has happened there?  Are you sure it's not showing 92000 for ARS then the number?

Title: Re: Phone displaying entire trunk group number in call history as a prefix...
Post by: sarond on March 13, 2015, 09:34:04 PM

I thought I may have seen this once and an upgrade resolved it.

Title: Re: Phone displaying entire trunk group number in call history as a prefix...
Post by: Tech Electronics on March 14, 2015, 07:41:20 AM

JP0013,

What version of software are you running? I will be out of town next week, but I will bring an old CS with me to do some testing and see what I can figure out.

Thanks,

TE