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Mitel Forums => Mitel Software Applications => Topic started by: Fergus on March 05, 2015, 08:56:13 AM

Title: MiCollab Client not showing phone presence
Post by: Fergus on March 05, 2015, 08:56:13 AM

I upgraded a customer site last night to MiCollab 6.0.424.0 and their MiVoice Business to 13.0.1.28. After he upgrades the MiCollab clients were only able to use chat. They did not show the phone Icon for the other users. I had this happen once before and restarting the PBX Proxy service on the MiCollab resloved the problem, but not this time.

I tried closing down one of the clients and now it wont load at all. Has anyone else seen this happen after an upgrade before?

thanks in advance!

Title: Re: MiCollab Client not showing phone presence
Post by: GJW6464 on March 18, 2015, 12:01:54 PM

Hi, we have exactly the same problem, did you ever get this resolved?

Title: Re: MiCollab Client not showing phone presence
Post by: Fergus on March 20, 2015, 01:48:02 PM

I scheduled the MCD to reboot again overnight. When the users came in the next morning, all was working perfectly...