Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: djtoon on March 04, 2015, 02:44:58 PM

Title: Swap extenison between phones now cant get outside call
Post by: djtoon on March 04, 2015, 02:44:58 PM

I had an 5312 phone stop working...so I transferred the persons extension to a old one not in use. I can call out with he correct outside line...I can use the IC with the correct extension and people can IC the phone...but someone calling the outside number associated with that extension gets their voicemail...its kind of like the outside number is associated with the blown up phone..can anyone help

Title: Re: Swap extenison between phones now cant get outside call
Post by: dwayneg on March 04, 2015, 03:43:05 PM

If you have personal outside numbers it sounds like you're using a CALL ROUTING TABLE.  Inspect that and make sure the outside number points to the correct phone.  If it does, switch it to point to a different phone and test.  If that works, switch it back and try again.  Sometimes bits get lost in the shuffle in a swap and this should restore the relationship.