Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: thesavo on March 03, 2015, 05:16:15 PM

Title: Find system greeting
Post by: thesavo on March 03, 2015, 05:16:15 PM
Our corporation is planning on eliminating our Mitel PBX in the near future and refuses to pay a service provider to perform any moves, adds and changes.

One of the middle managers is asking for us to change the system greeting on our 3300 MXe / SX2000.  I just can't seem to find the mailbox that it uses.  Is there a way to find this out?  I tried using the logsys read SMDR command to see where I go when I call the main number's extension, and shows me connecting to the VM hunt group.

All of our extensions use the last 4 numbers from the DID, however I don't see an extension or a mailbox that ends in the last 4 numbers of the main line. 
Title: Re: Find system greeting
Post by: bluewhite4 on March 03, 2015, 05:20:49 PM
The auto-attendant is controlled by mailbox 9999 in embedded voicemail.
Title: Re: Find system greeting
Post by: thesavo on March 04, 2015, 09:13:26 AM
Thank You !
Title: Re: Find system greeting
Post by: thesavo on March 04, 2015, 12:24:47 PM
Can you tell me the call path?  I'm able to get into the admin mailbox, however i'm not sure I have  it right.

Is there a way to listen to the specific greeting before  recording over it?
Title: Re: Find system greeting
Post by: JasonTL on March 04, 2015, 12:36:19 PM
The 9999 admin mailbox should have both your day and night greetings if you have them recorded. Best I can remember the prompts walk you through it pretty easily. You can record a new day message and then verify you in day mode. Call the main number and receive the message you just recorded.
Title: Re: Find system greeting
Post by: thesavo on March 17, 2015, 10:55:56 AM
Thank you.  The way the voice prompts sounded " to record the system greeting" seemed a bit destructive. 

For future reference The workflow that helped me record the new Main number greeting is as follows: