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Mitel Forums => Mitel Software Applications => Topic started by: acraig00 on March 03, 2015, 04:48:45 PM

Title: CSM Conference Calls in Reporter
Post by: acraig00 on March 03, 2015, 04:48:45 PM

Is there to way to mark the [CONF] [Call Conference Device] extension as "External" in CSM?

We use CSM to generate call activity reports.

Currently, we filter it down to External calls only (we don't want station to station to count in talk time).

Conference calls talk time is not being credited as External. It is showing up as station to station.

Anyone know a workaround?

Thanks!