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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ct_dymon on February 23, 2015, 11:42:51 AM

Title: Softphone extension & DID dead after closing client
Post by: ct_dymon on February 23, 2015, 11:42:51 AM

We have implemented a 3 user softphone office for remote sales users.

Three users have laptops running X-Lite.  Calls can be made and received without issue.  DID's have been associated to the end-user extensions.

When laptops are powered off;
- Calling the extension from another softphone results in failed to establish call
- Calling the DID from an outside line results in a number no longer in service message

We are at a loss as to how to provision these devices so that they ring to voicemail if the softphone is not connected.

Title: Re: Softphone extension & DID dead after closing client
Post by: eyet60 on February 24, 2015, 07:16:44 AM

Have you configured call rerouting on these extensions? Do unanswered calls go to voicemail when the laptops are on?